About Controls.Support

The fastest path
from problem
to solution.

Building operators and facilities teams spend hours hunting through binders, calling vendors, and waiting on callbacks for issues that should take minutes to diagnose. Controls.Support changes that.

Describe the problem. Upload a screenshot. Get a clear, step-by-step diagnostic path — informed by manufacturer documentation, engineering principles, and real-world best practices — in seconds.

1K+ Manuals indexed
<20s Avg. response time
4 Specialist agents
01
The problem

HVAC and BAS issues don't wait.
Neither should your team.

A chiller alarm at 6am. An AHU not heating. A VAV box that won't respond. For facilities operators and building engineers, these aren't abstract problems — they're tenant complaints, uncomfortable occupants, and energy waste accumulating by the minute.

The knowledge to solve them exists. It's buried across hundreds of manufacturer manuals, application guides, and engineering references that no one person can hold in their head. Controls.Support puts that knowledge to work instantly — without phone trees, without waiting, without guessing.

How it works

Four specialist agents.
One clear answer.

Behind every response is a multi-agent system that routes your question to the right experts simultaneously — cross-referencing manufacturer data, HVAC engineering fundamentals, BAS configuration principles, and proven diagnostic protocols before synthesizing a single, actionable answer.

Documentation
Manufacturer Knowledge
Searches 1,000+ indexed manuals from Johnson Controls, Distech, Honeywell, Siemens, and more. Pulls exact specifications, fault codes, wiring details, and parameter tables.
HVAC Expert
Mechanical Systems
Applies heating, cooling, ventilation, and refrigeration principles to diagnose mechanical root causes. Covers AHUs, chillers, boilers, VRF systems, and terminal units.
BAS Expert
Controls & Automation
Diagnoses controller configuration, network communication, programming logic, and sensor calibration issues across Niagara, Metasys, Facility Explorer, and BACnet systems.
Supervisor
Orchestration & Synthesis
Routes your query to the right specialists, resolves conflicts between their findings, and composes a single prioritized troubleshooting sequence — no noise, no duplication.
The workflow

From symptom
to solution in three steps.

No training required. No manuals to locate. No calls to place. Just describe what you're seeing — or upload a screenshot — and get a diagnostic path you can act on immediately.

1
Describe the problem
Type a plain-language description of the issue — "AHU-3 discharge air temp reading 12°F below setpoint, heating valve at 100%" — or attach a screenshot of your BAS graphics, alarm screen, or trend log.
2
Agents go to work
The supervisor agent routes your query to the appropriate specialists. Each searches its domain — mechanical engineering, controls logic, manufacturer documentation — simultaneously, in seconds.
3
Get a clear path forward
You receive a prioritized checklist of diagnostic steps, ordered from most likely root cause to least. Each step references why it matters and what to verify — specific, actionable, and ready to use in the field.
Built for

The people who keep
buildings running.

  • Facilities managers and operators responsible for tenant comfort and energy performance
  • Building engineers troubleshooting HVAC and controls issues without a specialist on staff
  • Controls technicians who need fast access to manufacturer documentation in the field
  • Operations teams managing multi-building portfolios where every hour of downtime matters
controls.support
"AHU-3 supply temp is 58°F, heating valve commanded 100% open but not responding. Outside air is 28°F. What should I check first?"
Valve actuator HW supply temp Controls wiring

"The answer was always in the manual.
Now it takes seconds to find it."

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